Refund policy

Items can be returned for store credit (NO REFUNDS).

Unfortunately, we cannot accept returns on sale items or gift cards.

All returns and exchanges must be made within 10 days of receiving the package.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at brbthelabel@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Defective items must be reported within 48 hours of package arrival.

Receiving Store Credit 

We will notify you once we’ve received and inspected your returned item or items and let you know if the refund was approved or not. If approved, you’ll be given a unique code with your credited amount to use on our website on your next purchase.